Which of the following is NOT one of the seven guidelines for reflective listening?

One of the essential elements of reflective listening is to create a safe and supportive environment for the speaker. Showing shock and disapproval can undermine this environment, as it may discourage the speaker from sharing openly or could lead to feelings of judgment and defensiveness. Reflective listening emphasizes understanding and empathizing with the speaker, which involves active listening, showing acceptance, and responding in a way that validates their feelings and experiences.

In contrast, avoiding making promises, reflecting feelings and statements, and using open nonverbal behaviors are all key components of effective reflective listening. These practices help establish trust and encourage deeper communication, allowing the listener to connect more profoundly with the speaker's perspective.