What elements should be in the de-escalation toolbox for staff?

The inclusion of verbal strategies, calming techniques, and conflict resolution skills in the de-escalation toolbox is essential for effectively managing situations that may escalate into conflict or crisis. These elements focus on communication and understanding, allowing staff to diffuse tension and promote a peaceful resolution before resorting to more disruptive measures.

Verbal strategies enable staff to articulate understanding and empathy, which can significantly help in connecting with individuals experiencing distress. Calming techniques, such as deep breathing or mindfulness practices, can assist both staff and individuals in maintaining composure during a heated situation. Conflict resolution skills equip staff with the tools necessary to navigate disagreements and facilitate a collaborative solution, fostering a safer environment for everyone involved.

These approaches align with best practices in protective action responses, emphasizing proactive and preventative measures rather than reactive and potentially harmful interventions such as physical force or restraint.