During a behavioral crisis, what strategy should staff focus on?

During a behavioral crisis, staff should focus on de-escalation techniques. This approach is essential as it prioritizes calming the situation and helping the youth regain control over their emotions and actions, rather than escalating the conflict. De-escalation strategies may include using a calm voice, active listening, validating feelings, and providing space to the individual. These techniques aim to reduce tension and prevent further agitation, ultimately fostering a safer environment for both the staff and the youth involved.

In a behavioral crisis, it is vital to avoid options that could exacerbate the situation, such as increasing physical restraint or confronting the youth aggressively, as these approaches can lead to a power struggle and further emotional distress. Ignoring the issue is also counterproductive because it fails to address the immediate needs of the youth, leaving them to cope alone with their distress. Therefore, focusing on de-escalation techniques is the most effective strategy to manage a behavioral crisis safely and constructively.